All products purchased by consumers from GB Kent & Sons PLC t/a Kent Brushes (‘us/our’) either directly from us or from our authorised distributors and resellers including retail and web-based sellers are warranted free from manufacturing defects for 12 months from the date of supply.
Kent Brushes’ warranty does not extend to products supplied/sold by unauthorised vendors, either bricks and mortar or web-based.
This warranty does not apply to any defects in our products arising from fair wear and tear, damage by you, use otherwise than as recommended by us, failure to follow our instructions or any alteration or repair carried without our approval.
If the product develops a defect while under warranty, or you have any other complaint about the goods, you should email our customer care team at firstname.lastname@example.org. Please ensure you have your order number to hand.
Kent brushes are one of the only companies in the world who have the craftsmanship to replace the bristle in antique brushes.
This is a highly specialist job, which demands great care and attention, especially as the brushes often have such sentimental value. Individual quotations are given upon request. The waiting time can be up to 12 weeks.
If you require any information regarding this procedure, please email our customer care team at email@example.com.
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