Free delivery on all mainland UK orders

Cookies and Privacy Policy

Privacy

The policy which we employ when dealing with any personal information submitted via this website is outlined below. We aim to take every possible measure to protect your information at all times.

Definitions

“We” or “us” in terms of Data Protection, and your information, refers to G.B. Kent & Sons Plc. “Personal Information” refers to all data you enter into this website which identifies you, or which can be considered privileged, including but not limited to your email address.

Your Consent

By using this website, you agree to this privacy policy, and when you submit any of your details or personal information, you are agreeing that you accept the manner in which we state we will use those details.

Changes to our Privacy Policy

We may change our Privacy and Security policies from time to time – we are constantly reviewing them to ensure that our customers (and their customers) are protected to the best of our abilities. Please check this page regularly for any updates and changes.

What information do we collect?

Information may be collected when you use certain components of this website. Our own server – like all web servers – logs your visit including your Internet Protocol (IP) address and date and time of visit. All data is kept within the United Kingdom, and we never share this information with anyone unless compelled to do so by law.

We may collect, store and use the following kinds of personal data:

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, pages viewed and activity on each page);
  • Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private, your details will not be passed on to any third party. We will store this information within our own email system so that we are able to respond to you. Your details will not be added to our newsletter unless you specify you would specifically like to receive communication from us on anything other than the initial enquiry you made.
  • Should you comment on a blog post on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.
  • If you sign up to receive our newsletter, your name and email address will be added to a newsletter system database. You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in all of our email newsletters.
Cookies

The UK has now implemented (as of 26 May 2011) the EU e-Privacy directive that requires website owners to make users aware that their site uses cookies. While the ICO has not issued much in way of technical detail, what is clear is that they still expect website owners to take action to become compliant. Over the coming months we will be working on developing the best methods for us obtain your consent without it ruining your experience of our website.

What are cookies?

Cookies are small harmless text files placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. The Cookie acts as an identification card for the visiting site. They enable your browser to exchange information with the website server, and can be used for essential purposes (such as remembering you’ve logged in to a site or what product you have put into your shopping cart), or optional purposes (such as for website analytics purposes or how many visitors came to the site).

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies. However, please note that if you choose to disable cookies, then parts of this website may not function correctly and it will severely harm our business, we will no longer be able to track visits to our website, see what the most popular pages are or devices looking at our website, it will be the equivalent of running a sweet shop, blindfolded with no stock-taking facility available.

What cookies do we use?

The table below list the cookies we use and will set regardless of your acceptance of our cookie message, these cookies are seen as essential to the running of the website, without them, desktop, mobile and tablet devices will not display the images properly.

The following table lists any cookies that are seen as non-essential to the workings of the website.

Customer Services

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

Shipping & Delivery

All orders are sent by first class postage in the UK and air mail for overseas orders. Orders in the UK are usually delivered within 2-3 working days after you place your order. (Working days are Monday – Friday and exclude weekends).

For the rest of the world, we will dispatch your order using the most suitable courier depending on the size and weight of your items. It should be expected that deliveries can take up to 15 days to be completed.

In the following instances, our delivery may take slightly longer to arrive:

  • The availability of one of your order items may have changed from when you purchased – if this is the case we’ll email you to help you find an alternative
  • If it’s a UK Bank Holiday period

Delivery rates for all destinations in the world are as follows:-

  • UK – Free Delivery for all orders
  • Value of Order: £0 – £49.99 | Europe: £2.00 | Rest of World: £5.50
  • Value of Order: £50- £99.99 | Europe: £3.50 | Rest of World: £8.50
  • Value of Order: Over £100  | Europe: £6.00 | Rest of World: £10.50

Please note that your government may charge an import duty when the goods comes into your country. You are liable for this charge and may have to pay it before you receive the goods. G B Kent & sons Plc do not pay this duty for you, and are not responsible if you do not pay it. If you are worried about this, please email before ordering.

If we have a problem delivering your order we will advise you.

Privacy & Security

Privacy & Security

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you’ve given us. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We also require a landline telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods.

You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of G.B Kent & Sons Plc. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.

Returns & Replacements

Returns & Replacements

Returns & replacements are free and simple. We all make mistakes, we may have sent you the wrong product or you may have chosen the wrong brush. The most important thing is to let us know immediately. Please either call our customer help line on 01442 232623 or email us on kalie@kentbrushes.com.

Ordering

Ordering

Making a purchase could not be easier. Just browse our Catalogue, and click on “add to cart” for items that you wish to buy. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order, such as your name, delivery address, e-mail or phone number.

Payment, Pricing & Promotions

Payment, Pricing & Promotions

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Switch/Maestro, Visa and MasterCard. We do not charge for any item until it is ready to ship.

Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.

Viewing Orders

Viewing Orders

To view your order status or history, click ‘your account’ in the upper right of most pages. Then click ‘my orders’ on the left-hand side of the page to view previous orders you have purchased.

Updating Account Information

Updating Account Information

To view your account or update any details, click on ‘my account’ in the upper right of most pages. Once on the page, on the left-hand side section, click on ‘Account Information’ to change your name, e-mail address or your password. To change your address, click on ‘Address Book’ and update any adjustment to your location.