Free delivery on all mainland UK orders

Privacy Policy

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This privacy policy sets out how Kent Brushes uses and protects any information that you give Kent Brushes when you use this website. Kent Brushes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kent Brushes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@kentbrushes.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to G.B Kent & Sons Plc London Road Apsley Hemel Hempstead HP3 9SA UK .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Customer Services

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment & Pricing
  • Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

Shipping & Delivery

All orders are usually despatched on the same working day if the order is placed before 9am. After this time, your order will be despatched on the following day. This excludes weekends and all Public UK Holidays.

If the order is placed after 9am Friday morning, your order will be despatched from our warehouse on the following Monday.

UK Mainland Prices and & Delivery Times:

All UK mainland orders will be despatched Free Delivery.

Despatched via Royal Mail First Class Post. Estimated arrival time is usually 1-2 working days from date of despatch.

Overseas Orders Prices and & Delivery Times:

Overseas orders are despatched via Air Mail, meaning the orders will not be despatched with a tracking number.

  • Value of Order: £0 – £49.99 | Europe: £2.00 | Rest of World: £5.50
  • Value of Order: £50- £99.99 | Europe: £3.50 | Rest of World: £8.50
  • Value of Order: Over £100  | Europe: £6.00 | Rest of World: £10.50

An overseas delivery can take 5-20 working days to arrive depending on if the order is held at customs. If this is the case, the delivery can take longer than the 20 working days.

Please note: if the delivery address is incorrect at the time of despatch, the order will not arrive to the destination and will be sent back to us which will result in a longer delivery time.

If we have a problem delivering your order we will advise you.

Privacy & Security

Privacy & Security

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you’ve given us. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We also require a landline telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods.

You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of G.B Kent & Sons Plc. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.

Returns & Replacements

Returns & Replacements

Returns & replacements are free and simple. We all make mistakes, we may have sent you the wrong product or you may have chosen the wrong brush. The most important thing is to let us know immediately. Please either call our customer help line on 01442 232623 or email us on kalie@kentbrushes.com.

Ordering

Ordering

Making a purchase could not be easier. Just browse our Catalogue, and click on “add to cart” for items that you wish to buy. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order, such as your name, delivery address, e-mail or phone number.

Payment & Pricing

Payment & Pricing

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Switch/Maestro, Visa and MasterCard. We do not charge for any item until it is ready to ship.

Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.

Promotions

Promotions

Kent reserve the right to withdraw competitions, promotions and discount offer codes at any time.

Where do I add a promotional code?

The promotional code must be registered at the time of purchase by entering the code into the “Voucher Code” box on the shopping basket page.

Your basket contents and value will be re-calculated to account for your promotion. The promotional code can only be used for one order.

The promotional code cannot be exchanged for cash. The promotional code cannot be used in conjunction with any other offer. The promotional code cannot be used in conjunction with any other offer discount or promotion unless otherwise stated. Invalid, duplicate or expired voucher codes will not be accepted.

Can I use two promotional codes together?

Unfortunately you are not able to use two promotional codes together. Sorry about that – so you’ll need to decide which promotion code you’d like to use if you have more than 1 to choose from.

How do I know my promotion code has been applied to my order?

Once you have entered your promotional code into the “Voucher Code” on the Shopping Basket page, you will see a message that the code has been applied and you will see the discount applied to the subtotal.

Why is my promotional code not working?

If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use. For example, some products are excluded from promotions or you have to spend a certain amount to qualify for a discount. Kent reserve the right to withdraw discount offer codes at any time.

Also please note that shipping costs are not included in any spend requirement for a promotion.

If you continue to face issues, please contact the Kent Brushes customer service team.

Viewing Orders

Viewing Orders

To view your order status or history, click ‘your account’ in the upper right of most pages. Then click ‘my orders’ on the left-hand side of the page to view previous orders you have purchased.

Updating Account Information

Updating Account Information

To view your account or update any details, click on ‘my account’ in the upper right of most pages. Once on the page, on the left-hand side section, click on ‘Account Information’ to change your name, e-mail address or your password. To change your address, click on ‘Address Book’ and update any adjustment to your location.