Free delivery on all mainland UK orders

Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

Formation of the contract

1.1. These terms of sale apply to all goods supplied by GB Kent & Sons PLC, registered in England and Wales at London Road, Apsley, Hemel Hempstead, HP3 9SS, company number is 00066471 (“GB Kent”).

1.2. No contract exists between you and GB Kent for the sale of any goods until GB Kent has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once GB Kent does so, there is a binding legal contract between us.

1.3. The contract is subject to your right of cancellation in certain cases (see below).

1.4. GB Kent may change these terms of sale without notice to you in relation to future sales.

Description and price of the goods

2.1.The descriptions and price of the goods you order will be as shown in GB Kent’s current catalogue and on its website at the time you place your order.

2.2.The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, GB Kent will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3. Every effort is made to ensure that prices shown in GB Kent’s current catalogue or shown on its website are accurate at the time you place your order. If an error is found, GB Kent will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, GB Kent will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4. In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section of GB Kent’s catalogue or website about delivery.

2.5.The price of the goods and delivery charges are inclusive of VAT where due.

Payment

Payment for the goods and delivery charges can be made by any method shown in GB Kent’s current catalogue or shown on its website at the time you place your order.

Delivery

4.1.The goods you order will be delivered to the address you give when you place your order.

4.2. If delivery cannot be made to your address, GB Kent will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.

4.3. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

4.4. Every effort will be made to deliver the goods without undue delay, and in any event within 30 days of the date on which the contract is entered into. However, GB Kent will not be liable for any delay in delivery caused by circumstances beyond GB Kent’s reasonable control. n this case, GB Kent will inform you as soon as possible.

4.5. You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

4.6. In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section of GB Kent’s catalogue or website concerning delivery. If you order goods from our site or over the telephone for delivery to an address outside the UK, EU or EEA, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. In the event of cancellation you will be responsible for recovering any such charges.

Your right of cancellation

5.1. In certain cases you have a right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.2. You do not have the right to cancel the contract if the order is for the supply of certain goods, including goods that are made to your specifications or are clearly personalised, goods that are liable to deteriorate or expire rapidly and sealed goods not suitable for return for health protection or hygiene reasons.

5.3. GB Kent will inform you prior to the contract coming into force if you have a right of cancellation, and if so the conditions, time limit and procedures for exercising it.

5.4. Where you have the right to cancel the contract, you must normally do so within 14 days after the goods come into your physical possession.

5.5. To exercise your right of cancellation, you must inform GB Kent by post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

5.6. If you exercise your rights of cancellation after the goods have been delivered to you, you will have to bear the cost of returning the goods to GB Kent. The goods must be returned to the address show below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

5.7. Once you have informed GB Kent that you are cancelling the contract, GB Kent will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.

5.8. If you do not return the goods as required, GB Kent may charge you a sum not exceeding the direct costs of recovering the goods.

Warranty/Guarantee

6.1. All goods supplied by GB Kent website are warranted free from manufacturing defects for [12] months from the date of supply. This warranty does not affect your statutory rights as a consumer.

6.2. This warranty does not apply to any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by GB Kent, failure to follow GB Kent’s instructions, or any alteration or repair carried without GB Kent’s approval.

6.3. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify GB Kent in writing at the address, fax number or email address shown below.

6.4. Please see GB Kent’s catalogue or website for GB Kent’s complaints handling policy or customer service department and for details of after sales assistance.

Data Protection

7.1. GB Kent will take all reasonable precautions to keep the details of your order and payment secure, but unless GB Kent is negligent, GB Kent will not be liable for unauthorised access to information supplied by you.

7.2. GB Kent will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. GB Kent would like to notify you of products and offers that may be of interest to you from time to time, and if you would like to be notified of these, please tick the box below. You can correct any information about you by editing your account details online, or ask for information about you to be deleted by unsubscribing by ticking the box below.

Applicable Law

These terms of sale and the supply of the goods will be subject to English Law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

ODR

Consumer Online Dispute Resolution (ODR)

http://ec.europa.eu/odr

Customer Services

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

Shipping & Delivery

All orders are sent by first class postage in the UK and air mail for overseas orders. Orders in the UK are usually delivered within 2-3 working days after you place your order. (Working days are Monday – Friday and exclude weekends).

For the rest of the world, we will dispatch your order using the most suitable courier depending on the size and weight of your items. It should be expected that deliveries can take up to 15 days to be completed.

In the following instances, our delivery may take slightly longer to arrive:

  • The availability of one of your order items may have changed from when you purchased – if this is the case we’ll email you to help you find an alternative
  • If it’s a UK Bank Holiday period

Delivery rates for all destinations in the world are as follows:-

  • UK – Free Delivery for all orders
  • Value of Order: £0 – £49.99 | Europe: £2.00 | Rest of World: £5.50
  • Value of Order: £50- £99.99 | Europe: £3.50 | Rest of World: £8.50
  • Value of Order: Over £100  | Europe: £6.00 | Rest of World: £10.50

Please note that your government may charge an import duty when the goods comes into your country. You are liable for this charge and may have to pay it before you receive the goods. G B Kent & sons Plc do not pay this duty for you, and are not responsible if you do not pay it. If you are worried about this, please email before ordering.

If we have a problem delivering your order we will advise you.

Privacy & Security

Privacy & Security

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you’ve given us. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We also require a landline telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods.

You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of G.B Kent & Sons Plc. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.

Returns & Replacements

Returns & Replacements

Returns & replacements are free and simple. We all make mistakes, we may have sent you the wrong product or you may have chosen the wrong brush. The most important thing is to let us know immediately. Please either call our customer help line on 01442 232623 or email us on kalie@kentbrushes.com.

Ordering

Ordering

Making a purchase could not be easier. Just browse our Catalogue, and click on “add to cart” for items that you wish to buy. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order, such as your name, delivery address, e-mail or phone number.

Payment, Pricing & Promotions

Payment, Pricing & Promotions

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Switch/Maestro, Visa and MasterCard. We do not charge for any item until it is ready to ship.

Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.

Viewing Orders

Viewing Orders

To view your order status or history, click ‘your account’ in the upper right of most pages. Then click ‘my orders’ on the left-hand side of the page to view previous orders you have purchased.

Updating Account Information

Updating Account Information

To view your account or update any details, click on ‘my account’ in the upper right of most pages. Once on the page, on the left-hand side section, click on ‘Account Information’ to change your name, e-mail address or your password. To change your address, click on ‘Address Book’ and update any adjustment to your location.