FREQUENTLY ASKED QUESTIONS
Find all the information you need to help with your query.
If you wish to make an order without creating an account, please select the guest checkout option. By registering with us and creating an account, you’ll be able to: review past purchases and shop even quicker the next time by saving your details and manage your account details, address book and email preferences.
If you have forgotten your password or want to change it, it is really simple to get back into your account. Go to the sign in page, which can be found in the top right hand corner of the screen. Click on ‘Forgotten your password?’ link and enter your email address. We will then email you a link to reset your password.
If you are having difficulty please contact our customer care team who will be able to assist.
We accept various payment methods, these include VISA, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay. We use a payment gateway called Shopify Payments who process our orders. This means that your customer details and card details are handled by them and securely processed within all government required legislation.
Yes, shopping with us is 100% secure. We use a payment gateway called Shopify Payments who process our orders. This means that your customer details and card details are handled by them and securely processed within all government required legislation. Should you have any specific concerns please feel free to contact our customer care team who will be happy to give you any further information.
You can view our product aftercare informarmation here.
For access to your data, to make any changes or to request removal, please contact our customer care team.
If you see that a product is currently out of stock, you can click on Notify Me When Available link, then enter your email address. We will then notify you when the product is available to purchase.