- Contact Us
- Shipping and Delivery
- Product Aftercare
- Warranty and Brush Repairs
- Returns and Replacements
- Trade and Salon
WARRANTY AND BRUSH REPAIRS
Kent is the original British haircare specialist. With over 240 years of experience, we offer the finest range of high-quality brushes and combs for every hair type, and continue to use our expertise to produce effective tools you’ll look forward to using every day.
We know that reliability and peace of mind matter to our customers and that is why we offer a full 1 year manufacturer’s warranty on all our products from the date of supply.
In the unfortunate event that you do experience quality issues with your new Kent purchase, we promise to repair or replace any part, or all of the product that is faulty. There are care and usage instructions and terms and conditions applicable to this warranty that we ask you to comply with.
WHAT IS COVERED?
This warranty applies exclusively to product that has been purchased from the Kent Brushes Website, authorised Kent Brushes retailers or web-based vendors. The product must have been used and cared for in accordance with our manufacturer’s care instructions.
Please note this warranty does not apply to any faults in our products arising from fair wear and tear, damage by you, use otherwise than as recommended by us, failure to follow our care instructions or any alteration or repair carried without our approval.
HOW TO MAKE A CLAIM
To make a claim you will need to have your proof of purchase.
Please check where you purchased your product from and the terms and conditions under which you made that purchase. In the first year of purchase it is standard practice for your retailer to deal with your claim. If you purchased directly from Kent Brushes then this is of course ourselves. Your legal rights as a consumer are not affected by this warranty.
Contact the retailer you purchased from (within the first year from date of purchase) to register your claim. If you are contacting a retailer other than ourselves please follow their instructions.
If you purchased directly from Kent Brushes you should email our customer care team at firstname.lastname@example.org. Please ensure you include your proof of purchase and images of your Kent product.
In the event of a claim for product purchased from Kent Brushes, we will send you a confirmation email. Our customer services team will log your claim and confirm next steps.
Kent Brushes are one of the only companies in the world who have the craftsmanship to replace the bristle in antique Hair brushes.
This is a highly specialist job, which demands great care and attention, especially as the brushes often have such sentimental value. Individual quotations are given upon request.
Please send your request, including photos to email@example.com