Disappointed. I had to trim 2 tufts of bristles and 2 single bristles, about 4mm, myself, straight out of the box. It wasn't difficult but you don't expect to have to do this with a quality product of this price. The brush itself is good.

I have used the LC7 for many, many decades, and have been so grateful that the same product -- with the same quality -- continues to be available.

My granddaughter has tried many different brushes, none of which tamed her long curly hair, so I thought I would invest in this, not inexpensive, brush. When it arrived I was impressed with the packaging, the quality of the brush and the swift response. Best of all was the fact that it works perfectly. I suppose I shouldn’t be surprised you’ve had plenty of time to perfect your product.